Refund policy

Last updated: October 14, 2026

This Refund & Return Policy applies to purchases made through LCD-DigitalSignage.com, operated by Shenzhen Zuoen Technology Co., Ltd.

We want customers to receive products that meet the agreed specifications and are suitable for their intended commercial display applications. Most eligible standard products may be returned within 60 days after delivery, subject to the conditions below.

1. 60-Day Return Policy

Most eligible standard products may be returned within 60 days from the date of delivery.

All returns must be approved before shipment. Please contact us at info@lcd-digitalsignage.com before sending any product back.

Please include your order number, the product you wish to return, and the reason for the return. Unauthorized returns may be refused or delayed.

2. Return Conditions

To qualify for a standard return, the product should meet the following conditions:

  • The product must be unused and in resalable condition.
  • The original packaging should be retained and returned where reasonably possible.
  • All cables, power adapters, remote controls, mounting parts, accessories, manuals, and other included items must be returned.
  • The product must not have been permanently installed, structurally modified, drilled, cut, disassembled, or otherwise materially altered.
  • Software, firmware, operating-system, or configuration changes must not prevent the product from being restored to a normal resalable condition.
  • Proof of purchase or the original order number may be required.

No restocking fee is normally charged for eligible products returned complete and in their original condition.

A restocking fee of up to 15% may apply where a returned product is incomplete, missing accessories or packaging, damaged for reasons not caused by us, or returned in a condition that materially reduces its resale value.

3. How to Request a Return

  1. Contact us at info@lcd-digitalsignage.com .
  2. Provide your order number, product model, and reason for the return.
  3. If the product is damaged, defective, incomplete, or incorrect, provide clear photos or videos showing the issue.
  4. Our team will review the request and provide the applicable return instructions.
  5. Ship the approved return according to the instructions provided.
  6. After the returned product is received and inspected, we will process the applicable refund or exchange.

Please do not send products to any office, factory, warehouse, or fulfillment location without first receiving return instructions from us.

4. Return Shipping Costs

For returns caused by change of mind, incorrect product selection, changed project requirements, or other reasons unrelated to product quality or fulfillment errors, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return results from our error, such as an incorrect item, verified defective product, shipping damage, or missing item, we will provide an appropriate resolution and, where applicable, reasonably cover return or replacement shipping costs.

5. Damaged, Defective, Incorrect, or Missing Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide where applicable:

  • Order number
  • Product model
  • A clear description of the issue
  • Photos of the product and packaging
  • Video demonstrating the issue where technical diagnosis is required

Depending on the circumstances, we may provide troubleshooting support, replacement parts, repair, replacement product, partial refund, full refund, or another appropriate solution.

6. Technical Diagnosis Before Return

Some LCD digital signage products include media players, Android or Windows systems, control boards, software, network functions, touch systems, sensors, or other electronic components.

In certain cases, a reported issue may be related to configuration, software settings, signal input, network conditions, power supply, media format, or other system settings rather than a hardware defect.

We may therefore request reasonable troubleshooting information, photos, videos, system information, or remote diagnostic steps before approving a return for a suspected technical defect.

7. Exchanges

Eligible products may be exchanged within 60 days after delivery, subject to approval and product availability.

If the replacement product differs in value, configuration, size, or specification, we may process the original item as a return and arrange a separate replacement order.

For exchanges not caused by a verified defect or fulfillment error, the customer is responsible for applicable return and reshipping costs.

8. Refund Processing

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method within 5–7 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on the bank, card provider, PayPal, or other payment institution.

For certain international transactions, HUAKE LIMITED, Hong Kong, may act as the primary invoicing, payment collection, refund processing, and international trade entity.

Accordingly, refunds for certain transactions may be processed or supported by HUAKE LIMITED where applicable.

9. Non-Returnable Products

The following products are generally not eligible for standard returns:

  • Customized or made-to-order products
  • Products manufactured to customer-specific dimensions or specifications
  • Customized housings, colors, logos, interfaces, operating systems, or configurations
  • Products modified specifically for a customer's project
  • Products that have been permanently installed or structurally altered
  • Products damaged through improper installation, misuse, modification, or incompatible equipment
  • Specially procured products sourced specifically for a customer
  • Clearance or final-sale products clearly identified before purchase
  • Special bulk or project orders subject to separately agreed commercial terms

This does not affect applicable rights relating to products that are defective, damaged in transit, incorrectly supplied, or otherwise fail to conform to agreed specifications.

10. Customized, B2B, Wholesale, and Project Orders

Many commercial display projects involve specific screen sizes, brightness levels, mounting methods, operating systems, enclosures, interfaces, software, or other project-specific requirements.

B2B, wholesale, customized, large-volume, specially procured, or project-based orders may therefore be subject to separately agreed return, warranty, cancellation, and refund terms.

These terms may be stated in:

  • Quotations
  • Proforma invoices
  • Commercial invoices
  • Purchase orders
  • Technical specifications
  • Drawings or approved project documents
  • Contracts or other written agreements

For certain international B2B transactions, HUAKE LIMITED may act as the primary invoicing, payment collection, and international trade entity.

Where separately agreed written terms apply, those terms will take precedence over this general policy for the applicable transaction to the extent permitted by applicable law.

11. International Returns

International returns may involve additional logistics, customs, import, and export requirements.

For customer-requested returns not caused by our error, the customer may be responsible for:

  • International return shipping costs
  • Import or export duties
  • Customs charges
  • Brokerage fees
  • Clearance fees
  • Other carrier or government charges

International customers must contact us before returning a product so that we can confirm eligibility and provide the appropriate return instructions.

12. Order Cancellations

Standard orders may generally be cancelled before shipment or final processing.

Once an order has shipped, it can no longer be cancelled and must be handled under the applicable return procedure.

Customized, made-to-order, specially manufactured, specially configured, or specially procured products may not be cancelled once production, customization, configuration, or procurement has started.

13. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, technical issues, or order cancellations, please contact:

LCD-DigitalSignage.com
Operating Entity: Shenzhen Zuoen Technology Co., Ltd.
Email: info@lcd-digitalsignage.com
Phone / WhatsApp: +86-133-0296-0992